As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians.

Two older Australians cuddling a cat.

For older Australians

We support people receiving aged care, their families and carers.
An aged care worker caring for an older Australian.

For workers

Support and guidance for workers in delivering safe, quality aged care.
An aged care worker conversing with two older Australians.

For providers

Understand provider obligations and responsibilities in delivering safe, quality care.
Make complaint mobille CTA

Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

Find a report

Latest updates

Have your say

We are consulting on our draft guidance resources to help providers, aged care workers and other stakeholders to understand the new strengthened Quality Standards and their roles and responsibilities in meeting them.

November webinar - recording now available

This webinar focused on provider obligations regarding staffing responsibilities.

Conference registrations now open

Our 2024 National Aged Care Provider Conference program is now available. Join us in Adelaide next April for this exciting event.
Decorative image

How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Make a complaint

Provider governance webinar

In our September sector webinar we discussed the provider governance reforms, which commence December 1, 2023. The speakers considered the measures already in place and answered questions. The webinar also highlighted Initiatives from the Governing for Reform in Aged Care program that support these changes.

Latest reports

Sector performance

Statistics and data about residential aged care and the performance of home services.

SIRS Insights reports

Information to help providers compare reporting habits and arrangements with sector averages.

Complaints about aged care services

Information, data and case studies to give aged care providers key insights into complaints about their services.

Our Food, Nutrition and Dining Hotline is open 9am–5pm AEDT, Monday to Friday.

Call the Hotline on 1800 844 044
Share this page

Complaints update

1000
500
 

Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.