In the first report of its type, we explore information collected from thousands of complaints to give aged care providers key insights into complaints about their services.
The ‘Complaints about aged care services – Insights for providers’ report uses data, case studies and guided questions to identify learnings about good complaint handling that can be applied by aged care providers in their services. The report also includes questions for boards and senior leadership to help guide complaints handling.
The report encompasses complaints across both residential aged care and home care services.
Download the Complaints about aged care services – Insights for providers report – 2023.