The Star Ratings system applies to residential aged care homes.
It provides information about a provider's quality of care.
This helps people who need aged care to make informed choices.
We're responsible for the Compliance Rating.
The Department of Health and Aged Care handles these ratings:
- Quality Measures
- Residents’ Experience
- Staffing Minutes.
Compliance rating
★ Significant Improvement needed
Non-compliance decision type:
- Notice of Decision to Impose Sanction
- Notice of Requirement to Agree
- Issuance of Infringement Notice – Victimisation
- Issuance of Infringement Notice – Compliance Notice.
★★ Improvement needed
Non-compliance decision type:
- Notice to Remedy (NTR)
- Compliance Notice – Code of Conduct (CCCN)
- Compliance Notice – Incident Management (IMCN)*
- Compliance Notice – Restrictive practices (RPCN)*.
★★★ Acceptable
Non-compliance decision type: revise the current plan for continuous improvement.
OR
Providers resolve all non-compliance and no current non-compliance for up to one year.
★★★★ Good
No non-compliance between one and 3 years.***
★★★★★ Excellent
No non-compliance for 3 years.**
AND
Accreditation granted for 3 years.***
☆☆☆☆☆
(Null status: no stars)
Change in service ownership, commencing homes/services, merged services.
* Our Compliance Notices follow paragraph (a) of the relevant subsection in Section 74EE of the Commission Act.
** Where the accreditation decision followed a site audit.
*** Where the same approved provider operated the service for at least the same duration.
After a non-compliance decision, we track the provider's response.
We update compliance ratings daily, immediately impacting a provider's Star Rating.
More information
- Star Ratings manual for Compliance ratings.
- Department of Health and Aged Care for sub-categories.
- My Aged Care for ratings rules and requirements.